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Spotify Not Working? How to Fix 10 Common Spotify Problems

With hundreds of millions of users, many of whom are paid subscribers, Spotify is the undisputed king of music streaming services. Its nearest competitor is Apple Music, which is growing, but still a long way behind.

However, being the market leader doesn’t mean Spotify is exempt from problems. Given its huge userbase, the number of devices it supports, and the size of its music catalog, it shouldn’t be surprising that issues can, and do, occur.

Some of those Spotify glitches happen more frequently than others. In this article, you’ll find some of the most common Spotify problems, as well as information on how to fix them.

1. Spotify Could Not Be Started: Error Code 17

spotify error code 17

This Windows-specific issue has plagued users for several years, and yet it still pops up frequently.

The problem occurs when you try to launch Spotify. Everything will appear to be running smoothly, but just as the client is about to open you’ll get an on-screen pop-up and the program will crash.

The solution is to:

  1. Download the Spotify installer and save it on your desktop.
  2. Right-click on the installer and select Properties
  3. Open the Compatibility tab, check the box by Run this program in compatibility mode for:, and choose Windows XP (Service Pack 3)
  4. Click Apply and run the installer

If that doesn’t work, boot into Safe Mode and repeat the above steps.

2. Cannot Add Local Files to a Spotify Playlist

spotify local files

One cool feature Spotify offers is the ability to add your locally saved music into the desktop client. Which allows you to mingle Spotify’s tracks with your own tracks in your playlists.

Spotify recently changed how its Windows and Mac desktop clients handle local music. Previously, you could drag-and-drop your desired files into a playlist, but now it’s a bit more complicated—the change in process has led some users to mistakenly believe the service was broken.

To add files, head to Edit (Windows) or Spotify (Mac) > Preferences > Local Files. You can ask Spotify to search your iTunes files or your Music Library, or point it in the direction of your saved music.

3. Cannot Download Songs for Offline Playback

spotify download

Spotify lets you download songs for offline playback. It’s a fantastic feature for the gym, your car, or whenever Wi-Fi is unavailable as it means you won’t be eating through your data allowance.

However, there is a little-known restriction. Each device can only sync a maximum of 10,000 songs for listening offline. If you hit that limit, you won’t be able to download any more tracks until you delete some of your existing offline music.

Toggling a playlist’s Download option in the More menu will slowly delete its content. Or, for a speedier resolution, you should delete the cache (we’ll cover how to do so further down the article).

4. Missing Daily Mixes

Spotify offers up to six Daily Mix playlists. These combine tracks in your music library with a smattering of other similar songs that Spotify’s algorithms think you’ll like, and are themed around specific genres.

They should appear in the Made for You section of Your Library, however, some users complain that they don’t show up. If you can’t see them, Spotify’s official advice is to log out and back in again. If that still doesn’t work, Spotify suggests deleting the app and reinstalling it.

5. Your Spotify Account Has Been Hacked


Although this isn’t really a technical issue, it’s a surprisingly common problem. Spotify users often complain about their accounts being hacked; cybercriminals have posted users’ details on Pastebin more than once, with the most famous incident occurring in April 2016.

How Can You Tell If You’ve Been Hacked?

There are a few telltale signs. Are you seeing songs listed in your play history that you don’t recognize? Are you suddenly getting a lot of Swedish hip-hop or Japanese pop music in your Discover Weekly playlist, despite never listening to that genre? Were you kicked out of the app in the middle of playing a track?

If you answered “Yes” to any of these questions, there is a high chance your account has been compromised.

What Should You Do?

spotify signout

If you’re lucky, your email and password will not have been changed. Log in to your account on the Spotify website, then head to Account Overview > Sign Out Everywhere. If that’s successful, change your password immediately. If your account is linked to Facebook, change your Facebook password as well.

Unfortunately, if you have lost access to your account, you’ll need to contact Spotify directly. You can either use the online form, the @SpotifyCares Twitter account, or Spotify’s Facebook page.

6. Spotify Is Not Working on Android

If you have a Spotify problem on your Android device that cannot be replicated elsewhere, it can almost always be fixed by following a few simple steps.

Before working through this troubleshooting guide, first, try logging out of the app and logging back in, as it’ll often solve smaller issues. If you’re experiencing a blank screen when you start the app, playback problems, track skipping, offline syncing issues, or unavailable songs, keep reading.

Clear the Cache and Perform a Clean Install

The cache is where Spotify saves data so it can operate faster and more efficiently in the future. Sometimes, the data in the cache will become corrupted and you’ll experience usage problems.

Thankfully, Android makes it simple to clear your cache, thus allowing the app to rebuild a new, uncorrupted set of data. Just head to Settings > Apps > Spotify > Storage and Cache and tap on Clear Cache. You should also tap on Clear Data.

Next, use one of these Android file managers to make sure the following four files no longer exist:

  • /emulated/0/Android/data/
  • /ext_sd/Android/data/
  • /sdcard1/Android/data/
  • /data/media/0/Android/data/

If they are still visible, delete them manually.

Finally, uninstall the Spotify app and reinstall it via the Google Play Store.

Delete Cleaning Apps, Process Managers, and Battery Managers

Several cleaning apps contain a process-killing feature that can affect Spotify. Similarly, process managers and battery managers can interfere with the various running processes Spotify uses. They can be particularly aggressive when either the screen is off or an app is running in the background for a long time.

If you really need/want to keep these apps installed, trying adding Spotify to the apps’ whitelists.

7. Spotify Troubleshooting on iPhones and iPads

Apple’s iDevices do not offer users a clear cache button. Instead, it’s down to the individual apps to offer a way to clear their caches.

If you have an iOS device, you will need to open Spotify and head to Home > Settings > Storage > Delete Cache.

8. You Accidentally Deleted a Spotify Playlist

restore spotify playlists

Next up is a problem that’s extremely common and entirely of a user’s own making—accidentally deleted playlists.

Playlists are works of art—you can spend days, weeks, months, or even years creating the perfect playlist for an activity or event. You don’t want to accidentally remove it through a misplaced tap.

If you delete your favorite playlist, don’t despair; you can easily recover it. Log into your account on the Spotify website, then go to Recover Playlists > Restore.

9. Spotify Music Stutters During Playback

Sometimes, you will be listening to a track on Spotify and it will sound crackly, as if the song hasn’t fully buffered. When this happens, the music is unlistenable.

Typically, the issue can be fixed by turning on hardware acceleration. Open the Spotify app and head to More > View > Hardware Acceleration. Keep in mind that if your computer is old and struggles for power, this might make the app slow down considerably.

10. No Sound During Playback

The most common cause for a lack of sound during Spotify playback on desktop is either a muted device or a misconfigured line out. To check on Windows, right-click on the volume icon in the system tray and select Volume Mixer. On Mac, hold the Option button and click the speaker icon.

If you’re encountering issues with headphones on Android or iOS, try clearing the headphone jack with compressed air.

Learn More About Using Spotify

We’ve covered lots of the most common Spotify issues here, but there will always be user-specific examples that are beyond the scope of this article.

Remember, if you are still having problems, your first port of call should always be the official support channels. In addition to Spotify’s various official accounts, the Spotify forums and the troubleshooting subreddit are also great places to find help.

If you’d like to learn more, check out our guide detailing how to manage your Spotify playlists.

Read the full article: Spotify Not Working? How to Fix 10 Common Spotify Problems


How to Distribute Your Music on Streaming Services

After spending countless hours writing and recording your own music, you’re probably itching to send it out into the world for other people to listen to.

This used to involve burning CDs and selling them at your gigs. But if you want people to find your music in the 21st century, you need to get it on Spotify, Apple Music, and other music streaming services instead.

In this article, we explore the various ways to distribute your music on streaming services.

How to Distribute Your Music on Streaming Services

Apple Music showing new music releases

Most music streaming services don’t deal directly with artists. Which means you need to work with an established distributor to get your music online.

Of course, signed musicians can leave it to their label to sort out the music distribution. But if you’re an unsigned or independent musician, you need to find a music distributor to work with.

Fortunately, there’s a whole host of music distribution services available to use.

Most of these services charge a small fee and put your music on all of the major music streaming services. After doing so, anyone can listen to your music and you can claim payment from the royalties.

How Do Music Distribution Services Work?

CD Baby showing list of music streaming services

Every music distribution service offers a different business model, and we’ll detail all of the options below. But generally speaking, you either pay an upfront fee or give up a percentage of your earnings to get your music on Spotify, Apple Music, iTunes, and every other major music streaming service or digital store.

You then make money from your music through royalties, sales, and streaming payouts.

You should still own all the copyright to your music after signing up for a music distribution service. But make sure you read the terms and conditions yourself to be certain.

Most distributors issue payments at regular periods or after your earnings reach a certain threshold. That said, don’t expect to make big bucks unless you get thousands of streams per month.

On average, a single stream earns you about half a cent, or less.

Music streaming accounting sample

The best distribution services show you a breakdown of where your music is getting played, how often, and on which streaming services.

You only need to sign up with a single distribution service for each musical release. That service should make your music available everywhere, although it may only be for a limited time.

For future releases, feel free to use the same service again or jump ship and try someone else.

What Are the Best Music Distribution Services?

There is an overwhelming selection of digital distribution services to choose from when you’re trying to get your music on Apple Music, Spotify, and other streaming services. To simplify matters, we’ve summarized each of the best options below.

You might notice a couple of popular distribution services missing from this list, namely TuneCore and DittoMusic. While these are both legitimate businesses with plenty of happy customers, there are enough complaints about their services that we didn’t feel comfortable recommending them.

1. CD Baby

CD Baby music distribution header

CD Baby is one of the original digital music distribution services for independent artists. It offers a simple model, in which you pay a one-time fee and give up nine percent of your distribution revenue to upload your music for life.

The fee is $9.95 for a single or $29 for an album. However, you can also choose to pay extra for a Pro release if you want CD Baby to collect extra royalties for you. If your music gets played in a lot of places, this could pay off in the long run.

There is one small catch in that you also need to provide a UPC barcode for each release. If you don’t have one—which will be the case for most people—you can buy a barcode from CD Baby for another small fee.

CD Baby makes your music available on over 150 platforms. You also get access to a professional marketing tool and can even sell physical CDs or vinyls through CD Baby’s website.


AWAL music distribution header

Short for A World Artists Love, AWAL is the most exclusive service on this list. Rather than offering to distribute anyone’s music, AWAL only caters to growing artists on the verge of success.

If you already have an engaged fanbase on social media, a string of gigs in the calendar, and a manager sketching out your future, then it’s worth sending an application to AWAL to get your music distribution sorted as well.

AWAL doesn’t charge any upfront fees but takes a 15 percent commission on all your digital distribution revenue.

It earns this commission through a range of excellent services: AWAL makes your music available to stream on every major platform; you can view real-time stats for Spotify, Apple Music, and YouTube; and AWAL will go to bat for you to line up film or TV syncs and even project funding.

AWAL even pushes for streaming services to feature your music in promoted playlists. This means you might end up in the Discover playlist when people go looking for new music on Spotify.

3. Amuse

Amuse music distribution header

It’s completely free to get your music on all the major streaming platforms using Amuse. There are no fees and Amuse doesn’t even take any commission from your digital distribution revenue.

This might sound too good to be true, but Amuse makes its money by analyzing streaming trends and using that data to offer premium services or to sign popular new artists to its label.

The premium services include quicker releases, more social media integration, and profile collaborations so that your entire team can access important data.

Access to these tools comes at a cost of $5/month.

Even on the free tier, you can release your music in four weeks by uploading the tracks using the Amuse app. You also get the option to automatically split your digital revenue with anyone else who worked on the songs with you.

If you want to get your music on Spotify or Apple Music without losing any money at all, Amuse is the only option.

4. DistroKid

DistroKid music distribution header

Don’t feel put off by how basic the DistroKid website is, this is a professional music distribution service with a great reputation. It’s part-owned by Spotify, but you can use DistroKid to get your music on Apple Music, iTunes, Amazon, and every other major music streaming service or digital store as well.

To use DistroKid, you need to pay an annual fee of $19.99. This lets you upload unlimited releases throughout the year and DistroKid doesn’t take any of your distribution revenue.

However, if you ever stop paying this fee, DistroKid may remove your music from streaming services and stores in the future.

If you want your music to always remain available, you need to buy the Leave a Legacy add-on. In fact, the main downside to DistroKid is that there are several add-ons that other services already include.

For example, you also need to pay $0.99/year for each song that you want Shazam to recognize. And you need to pay $5/year for DistroKid to collect YouTube revenue for your releases.

If you plan to release a lot of music in a short space of time, this could still be a cost-effective service to use. Otherwise, you’re better off with one of the services above.

Don’t Forget to Claim Your Artist Account

Getting your music on Spotify and Apple Music is only the first step. You should also make sure you claim your artist account with these streaming services to see up-to-date streaming stats for your music.

After claiming an artist account, you can post status updates, upload a profile photo, and edit your artist bio.

Visit and to claim your accounts. You’ll also want to claim your account for any other popular streaming services. Take a look at our list of the best music streaming services for audiophiles to find out where else to look.

Read the full article: How to Distribute Your Music on Streaming Services


Spotify weighs in on the fight between Apple and Epic Games

Spotify has decided to weigh in on the dispute between Epic Games and Apple regarding the App Store and the game Fortnite.