With its latest consumer hardware products, Google’s prices are undercutting Apple, Samsung, and Amazon. The search giant just unveiled its latest flagship smartphone, tablet, and smart home device and all available at prices well below their direct competitors. Where Apple and Samsung are pushing prices of its latest products even higher, Google is seemingly happy […]
With its latest consumer hardware products, Google’s prices are undercutting Apple, Samsung, and Amazon. The search giant just unveiled its latest flagship smartphone, tablet, and smart home device and all available at prices well below their direct competitors. Where Apple and Samsung are pushing prices of its latest products even higher, Google is seemingly happy to keep prices low and this is creating a distinct advantage for the company’s products.
Google, like Amazon and nearly Apple, is a services company that happens to sell hardware. It needs to acquire users through multiple verticals including hardware. Somewhere, deep in the Googleplex, a team of number crunchers decided it made more sense to make its hardware prices dramatically lower than competitors. If Google is taking a loss on the hardware, it is likely making it back through services.
Amazon does this with Kindle devices. Microsoft and Sony do it with game consoles. This is a proven strategy to increase market share where the revenue generated on the backend recovers the revenue lost on selling hardware with slim or negative margins.
Look at the Pixel 3. The base 64GB model is available for $799 while the base 64GB iPhone XS is $999. Want a bigger screen? The 64GB Pixel 3 XL is $899, and the 64GB iPhone XS Max is $1099. Regarding the specs, both phones offer OLED displays and amazing cameras. There are likely pros and cons regarding the speed of the SoC, amount of RAM and wireless capabilities. Will consumers care since the screen and camera are so similar? Probably not.
Google also announced the Home Hub today. Like the Echo Show, it’s designed to be the central part of a smart home. It puts Google Assistant on a fixed screen where users can ask it questions and control a smart home. It’s $149. That’s $80 less than the Echo Show thou the Google version lacks video conferencing and a dedicated smart home hub — the Google Home Hub requires extra hardware for some smart home objects. Still, even with fewer features, the Home Hub is compelling because of its drastically lower price. For just a few dollars more than an Echo Show, a buyer could get a Home Hub and two Home Mini’s.
The Google Pixel Slate is Google’s answer to the iPad Pro. From everything we’ve seen, it appears to lack a lot of the processing power found in Apple’s top tablet. It doesn’t seem as refined or capable of specific tasks. But for view media, creating content and playing games, it feels just fine. It even has a Pixelbook Pen and a great keyboard that shows Google is positioning this against the iPad Pro. And the 12.3-inch Pixel Slate is available for $599 where the 12.9-inch iPad Pro is $799.
The upfront price is just part of the equation. When considering the resale value of these devices, a different conclusion can be reached. Apple products consistently resale for more money than Google products. On Gazelle.com, a company that buys used smartphones, a used iPhone X is worth $425 where a used Pixel 2 is $195. A used iPhone 8, a phone that sold for a price closer to the Pixel 2, is worth $240.
In the end, Google likely doesn’t expect to make money off the hardware it sells. It needs users to buy into its services. The best way to do that is to make the ecosystem competitive though perhaps not investing the capital to make it the best. It needs to be just good enough, and that’s how I would describe these devices. Good enough to be competitive on a spec-to-spec basis while available for much less.
Of all the fascinating apps to be found out in the wild I’m especially enamored of Final Draft. It’s an app dedicated to writing and developing screenplays and it has stood the test of time, going through eleven iterations to reach this latest version, the pinnacle of screenwriting warez. While most of us are content […]
Of all the fascinating apps to be found out in the wild I’m especially enamored of Final Draft. It’s an app dedicated to writing and developing screenplays and it has stood the test of time, going through eleven iterations to reach this latest version, the pinnacle of screenwriting warez.
While most of us are content with Word or Google Docs, screenwriters have gotten used to Final Draft’s unique key combinations and styling but made do with software that was, to be fair, far behind the state of the art. Now the latest version is beginning to offer many competitive features including collaboration tools and powerful formatting tricks.
The most important change is the decidedly proprietary collaboration system. Final Draft creates a chatroom where you and your collaborators can sit and work together on a single document and the changes are visible on all copies of the text. You can also use the room to brainstorm ideas using the Beat Board view, essentially a cork board that makes it easy to put up ideas, scenes, or characters.
The system now also includes voice-to-text capabilities so you can dictate your next screenplay just by talking to your computer. It also adds tagging so you can break down scripts in terms of props, animals, actors, budgets, and schedules. You can also add images to scripts, a feature aimed at graphic novel writers and game creators.
There is also a Night Mode for when you’re deep in thought and that third midnight glass of Burgundy as you puzzle out a messy plot point.
I’ve used Final Draft for a year now – I wrote a script with a college friend – and I didn’t notice much of a UX/UI difference between Final Draft 10 and 11. The collaboration features are excellent, however, and great improvement over the previous versions. Being able to add in photos and other multimedia is icing on the cake, so to speak.
Final Draft is now aiming at a more general audience and, while there are plugins for scriptwriting in Word and Google Docs, many screenwriters swear by the software. At $249 it’s a bit pricey but as long as you’re working on your next great screenplay featuring a robot that falls in love with a washing machine it is, presumably, a tax write off. That said don’t hold me to that advice.
At a special event in New York City, Google announced some of its latest, flagship hardware devices. During the hour-long press conference Google executives and product managers took the wraps off the company’s latest products and explained their features. Chief among the lot is the Pixel 3, Google’s latest flagship Android device. Like the Pixel […]
At a special event in New York City, Google announced some of its latest, flagship hardware devices. During the hour-long press conference Google executives and product managers took the wraps off the company’s latest products and explained their features. Chief among the lot is the Pixel 3, Google’s latest flagship Android device. Like the Pixel 2 before it, the Pixel 3’s main feature is its stellar camera but there’s a lot more magic packed inside the svelte frame.
Contrary to some earlier renders, the third version of Google’s Android flagship (spotted by 9 to 5 Google) does boast a sizable notch up top, in keeping with earlier images of the larger XL. Makes sense, after all, Google went out of its way to boast about notch functionality when it introduced Pie, the latest version of its mobile OS.
The device is available for preorder today and will start shipping October 18, starting at $799. The larger XL starts at $899, still putting the product at less than the latest flagships from Apple and Samsung.
The device looks pretty much exactly like the leaks lead us to believe — it’s a premium slate with a keyboard cover that doubles as a stand. It also features a touch pad, which gives it the edge over products like Samsung’s most recent Galaxy Tab. There’s also a matching Google Pen, which appears to more or less be the same product announced around the Pixel Book, albeit with a darker paint job to match the new product.
The product starts at $599, plus $199 for the keyboard and $99 for the new dark Pen. All three are shipping at some point later this year.
The device looks like an Android tablet mounted on top of a speaker — which ought to address the backward firing sound, which is one of the largest design flaws of the recently introduced Echo Show 2. The speaker fabric comes in a number of different colors, in keeping with the rest of the Pixel/Home products, including the new Aqua.
When not in use, the product doubles as a smart picture frame, using albums from Google Photos. A new Live Albums, which auto updates, based on the people you choose. So you can, say, select your significant others and it will create a gallery based on that person. Sweet and also potentially creepy. Machine learning, meanwhile, will automatically filter out all of the lousy shots.
The Home Hub is up for pre-order today for a very reasonable $149. In fact, the device actually seems like a bit of a loss leader for the company in an attempt to hook people into the Google Assistant ecosystem. It will start shipping October 22.
The Pixel Stand is basically a sleek little round dock for your phone. While it can obviously charge your phone, what’s maybe more interesting is that when you put your phone into the cradle, it looks like it’ll start a new notifications view that’s not unlike what you’d see on a smart display. It costs $79.
If you ever wanted to use your Google Assistant to book you a ride with Uber or Lyft, your wishes have been heard. Starting today, you’ll be able to use your voice to ask Google’s virtual assistant to book you a car from Uber, Lyft, Ola, Grab, GO-JEK and similar services. The new feature works with […]
If you ever wanted to use your Google Assistant to book you a ride with Uber or Lyft, your wishes have been heard. Starting today, you’ll be able to use your voice to ask Google’s virtual assistant to book you a car from Uber, Lyft, Ola, Grab, GO-JEK and similar services.
The new feature works with Google Assistant-enabled speakers and on phones. You can either request a car from a specific company or place a more generic request (“Hey Google, book a car to PDX”) and the assistant will return current pricing for all the supported ridesharing services in your area.
To actually book the ride, the Assistant will then hand you off to the ridesharing company’s mobile app, though.
Still, it’s a useful feature if you want to quickly compare prices or are frantically running around the house, trying to pack your suitcase for your next trip, and want to get a car quickly.
Lilian Rincon, Google’s director for the Assistant, told me that having a similar feature in Google Maps already made it easier to implement this in the Assistant, too.
“We think of the Google Assistant as highlighting the best of Google,” she said. “There is a ridesharing feature in Google Maps and we’ve been working very closely with that team to highlight this.”
It’s worth noting that Google announced a redesign of the visual side of the Google Assistant yesterday. This new feature isn’t directly linked to that as far as I can tell, but it does show some of that same focus on bringing more visual elements to the Assistant experience by showing you a list of prices and a map.
The new feature is now rolling out globally, but only in English. It’ll expand to other languages over time.
Google today is launching a major visual redesign of its Assistant experience on phones. While the original vision of the Assistant focused mostly on voice, half of all interactions with the Assistant actually include touch. So with this redesign, Google acknowledges that and brings more and larger visuals to the Assistant experience. If you’ve used […]
Google today is launching a major visual redesign of its Assistant experience on phones. While the original vision of the Assistant focused mostly on voice, half of all interactions with the Assistant actually include touch. So with this redesign, Google acknowledges that and brings more and larger visuals to the Assistant experience.
If you’ve used one of the recent crop of Assistant-enabled smart displays, then some of what’s new here may look familiar. You now get controls and sliders to manage your smart home devices, for example. Those include sliders to dim your lights and buttons to turn them on or off. There also are controls for managing the volume of your speakers.Even in cases where the Assistant already offered visual feedback — say when you ask for the weather — the team has now also redesigned those results and brought them more in line with what users are already seeing on smart displays from the likes of Lenovo and LG. On the phone, though, that experience still feels a bit more pared down than on those larger displays.
With this redesign, which is going live on both Android and in the iOS app today, Google is also bringing a little bit more of the much-missed Google Now experience back to the phone. While you could already bring up a list of upcoming appointments, commute info, recent orders and other information about your day from the Assistant, that feature was hidden behind a rather odd icon that many users surely ignored. Now, after you’ve long-pressed the home button on your Android phone, you can swipe up to get that same experience. I’m not sure that’s more discoverable than previously, but Google is saving you a tap.
In addition to the visual redesign of the Assistant, Google also today announced a number of new features for developers. Unsurprisingly, one part of this announcement focuses on allowing developers to build their own visual Assistant experiences. Google calls these “rich responses” and provides developers with a set of pre-made visual components that they can easily use to extend their Assistant actions. And because nothing is complete with GIFs, they can now use GIFs in their Assistant apps, too.
But in addition to these new options for creating more visual experiences, Google is also making it a bit easier for developers to take their users money.
While they could already sell physical goods through their Assistant actions, starting today, they’ll also be able to sell digital goods. Those can be one-time purchases for a new level in a game or recurring subscriptions. Headspace, which has long offered a very basic Assistant experience, now lets you sign up for subscriptions right from the Assistant on your phone, for example.
Selling digital goods directly in the Assistant is one thing, but that sale has to sync across different applications, too, so Google today is also launching a new sign-in service for the Assistant that allows developers to log in and link their accounts.
“In the past, account linking could be a frustrating experience for your users; having to manually type a username and password — or worse, create a new account — breaks the natural conversational flow,” the company explains. “With Google Sign-In, users can now create a new account with just a tap or confirmation through their voice. Most users can even link to their existing accounts with your service using their verified email address.”
Starbucks has already integrated this feature into its Assistant experience to give users access to their rewards account. Adding the new Sign-In for the Assistant has almost doubled its conversion rate.
Hidden amongst the 70 or so announcements Amazon made at today’s big Alexa event was one key hidden presence. Google’s offerings loomed large over much of the news flowing out from the big event. It’s easy to understand why, of course. Assistant and Home have steadily been making up ground on Amazon over the last […]
Hidden amongst the 70 or so announcements Amazon made at today’s big Alexa event was one key hidden presence. Google’s offerings loomed large over much of the news flowing out from the big event.
It’s easy to understand why, of course. Assistant and Home have steadily been making up ground on Amazon over the last couple of years. In fact, just in time for today’s event, a study dropped noting that Google Home Mini was the best-selling smart speaker for Q2 of this year, dethroning Amazon’s popular Dot.
As one of the first products unveiled at the event, the newly refreshed Dot certainly bore the mark of Google’s influence. A new, fabric-covered design with improved sound promised to put the low-cost smart speaker on better footing against the Home Mini. It’s the first big hardware redesign for the product.
While Amazon also beat Google to the punch with the Echo Show, the refreshed version of the product also bears the mark of Google’s influence on the space. The original Show was clearly about function over form. This year at CES, however, Google upped the ante for the display-enabled category with its third-party Smart Displays. While the new Show has likely been in the works for some time, it’s hard not to see the influence of products like Lenovo’s.
Amazon does, however, deserve credit for not simply swiping from Google. The company is clearly interested in taking its own approach to the smart assistant category. Rather than, say, introducing a Google Max/HomePod competitor, the company introduced the elements (Sub, Link, et al.) for building a home stereo system, piece by piece. The Echo Auto, meanwhile, finds the company offering a plug and play solution designed to compete with the likes of Android Auto.
The rivalry between Amazon and Google that resulted in YouTube being pulled from the Echo Show is clearly a driving force behind many of the decisions on display at today’s event. And it’s clear that things are only going to heat up from here.
If you only have one smart home device, it’s likely something simple and fun like a voice-controlled speaker or color-changing LED light bulb. As you expand your smart home setup, you can begin to swap out gear that isn’t as flashy but you still use everyday.
Editor’s note: This post was done in partnership with Wirecutter. When readers choose to buy Wirecutter’s independently chosen editorial picks, Wirecutter and TechCrunch may earn affiliate commissions.
Switching to connected locks, power outlets and smoke alarms are all simple installs that can improve your safety and comfort in your own home. We’ve pulled together some of our favorite essentials made smart for anyone looking to upgrade.
The Kwikset Kevo Smart Lock 2nd Gen is the most versatile smart lock that we’ve tested. Whether you prefer to use a wireless fob, smartphone app or key, you’ll be able to control the lock with all of them. When we compared it to similar models, the Kevo’s Bluetooth-activated tap-to-unlock mechanism was the easiest to use.
The second generation of the Kevo improved on security and has all-metal internal components for better protection against forced break-in attempts. With the optional Kevo Plus upgrade, you’ll add the ability to control the lock remotely and receive status-monitoring updates.
If cleaning is neither your forte or preferred pastime, a robot vacuum will come in handy. Our upgrade pick, the iRobot Roomba 960, is one of the most powerful models that we tested. It can be controlled through the iRobot Home app and uses a bump-and-track navigation system that helps vacuum an entire floor without missing spots.
If its battery is running low during a session, it’ll return to its dock to power up before finishing the job. It’s easy to disassemble for maintenance and is equipped with repairable parts that make it worth its price over some of our less serviceable picks.
Photo: Rachel Cericola
Plug-in Smart Outlet: Belkin Wemo Mini
We tested 26 smart outlet models over more than 45 hours and chose the Belkin Wemo Mini Wi-Fi plug as our top pick. If you’ve ever thought it’d be nice to remotely turn on or off home essentials such as lamps, air conditioners and fans from your smartphone, plugging them into a smart outlet makes it possible.
The Wemo Mini has proven to be reliable throughout long-term testing, it doesn’t block other outlets on the same wall plate and it’s compatible with iOS and Android devices and assistants, including HomeKit/Siri, Alexa and Google Assistant. The interface of the Wemo app is intuitive and easy to use. You can view all of your connected devices on one screen, set powering timers and from anywhere power on or off a device plugged into the Wemo outlet.
Photo: Jennifer Pattison Tuohy
Smart Thermostat: Nest Thermostat E
For a smart thermostat that’s affordable and doesn’t require extensive programming, we recommend the Nest Thermostat E. After about a week, it creates a schedule after learning cooling and heating preferences that you’ve set. It isn’t compatible with as many HVAC systems as similar Nest models, but it’s easy to install and doesn’t lack any features we expect.
It does come with Eco Mode — an energy-saving geofencing feature that detects when your home is empty (or when your smartphone is nowhere near your house). The Nest app uses the same technology to set the thermostat to a preferred temperature when it senses you’re on your way home. If you don’t have your smartphone on hand, you can still operate the Thermostat E by turning its outer ring and pressing selections on its touchscreen.
Photo: Michael Hession
Smart Smoke Alarm: Nest Protect
A smoke alarm is one of the most relied-upon safety devices in every home. Nonetheless, it’s easy to forget to do routine checks to ensure it’s in tip-top shape and functioning properly. With a smart smoke alarm like the Nest Protect, we found that its simple app, self-tests, monthly sound checks and consistent alerts are enough to keep fire safety worries at bay.
It isn’t difficult to install, has a sleek design and integrates with other smart home devices like the Nest Cam (which can record video of a fire) and the Nest Learning Thermostat (which shuts down HVAC systems that may be the cause of a fire). It’s sensitive to fast- and slow-burning fires, plus it monitors homes for both smoke and carbon monoxide.
These picks may have been updated by Wirecutter. When readers choose to buy Wirecutter’s independently chosen editorial picks, Wirecutter and TechCrunch may earn affiliate commissions.
At TechCrunch Disrupt SF 2018, BMW today premiered its digital personal assistant for its cars, the aptly named BMW Intelligent Personal Assistant. But you won’t have to say “Hey, BMW Intelligent Personal Assistant” to wake it up. You can give it any name you want. The announcement comes only a few weeks after BMW also […]
At TechCrunch Disrupt SF 2018, BMW today premiered its digital personal assistant for its cars, the aptly named BMW Intelligent Personal Assistant. But you won’t have to say “Hey, BMW Intelligent Personal Assistant” to wake it up. You can give it any name you want.
The announcement comes only a few weeks after BMW also launched its integration with Amazon’s Alexa, but it’s worth stressing that these are complementary technologies. BMW’s own assistant is all about your car, while its partnerships with Amazon and also Microsoft enables other functions that aren’t directly related to your driving experience.
“BMW’s Personal Assistant gets to know you over time with each of your voice commands and by using your car,” BMW’s senior vice president Digital Products and Services, Dieter May, said. “It gets better and better every single day.”
Sticking with the precedents of Microsoft’s, Google’s and Amazon’s assistants, the voice of BMW’s assistant is female (though BMW often uses male names and pronouns in its press materials). Over time, it’ll surely get more voices.
So what can the BMW assistant do? Once you are in a compatible car, you’ll be able to control all of the standard in-car features by voice. Think navigation and climate control (“Hey John, I’m cold”), or check the tire pressure, oil level and other engine settings.
You also can have some more casual conversations (“Hey Charlie, what’s the meaning of life?”), but what’s maybe more important is that the assistant will continuously learn more about you. Right now, the assistant can remember your preferred settings, but over time, it’ll learn more and even proactively suggest changes. “For example, driving outside the city at night, the personal assistant could suggest you the BMW High Beam Assist,” May noted.
In addition, you’ll also be able to use the assistant to learn more about your car’s features, something that’s getting increasingly hard as cars become computers on wheels with ever-increasing complexity.
BMW built the assistant on top of Microsoft’s Azure cloud and conversational technologies. Azure has long been BMW’s preferred public cloud and the two companies have had a close relationship for years now. BMW has, after all, also integrated some support for accessing Office 365 files and using Skype for Business in its cars, with support for Cortana likely coming soon, too.
That all sounds a bit confusing, though. Why have three assistants in the car, after all. All that “Hey Alexa,” “Hey Charlie,” “Hey Cortana” is going to get a bit confusing after all. But BMW argues that each one has a specialty. For Alexa that may be shopping while Cortana is all about getting work done and the BMW is all about your car. And if everything else fails, BMW’s existing concierge service is still there and lets you talk to a human.
The assistant feature will be available in a basic version with support for 23 languages and markets, starting March 2019. In the U.S., Germany, U.K., Italy, France, Spain, Switzerland, Austria, Brazil and Japan, the service will feature more features like support for weather search, point of interest search and access to music in March 2019. In those markets, the assistant will also feature a more natural voice. In China, this expanded version will go live a bit later and is currently scheduled for May 2019. In those markets, it’ll roll out to cars that support the BMW Operating System 7.0 as part of the company’s Live Cockpit Professional program.
If you order a BMW 3 Series, starting in November, the assistant will be available to you right away and included for the first three years of your ownership. For new X5, Z4 and 8 Series models, BMW Assistant support will arrive in the form of an over-the-air software upgrade starting in March 2019.
Wear OS, Google’s smartphone operating system that was once called Android Wear, is getting a new look today. Google says the overall idea here is to give you quicker access to information and more proactive help. In line with the Google Fit redesign, Wear OS now also provides you with the same kind of health […]
Wear OS, Google’s smartphone operating system that was once called Android Wear, is getting a new look today. Google says the overall idea here is to give you quicker access to information and more proactive help. In line with the Google Fit redesign, Wear OS now also provides you with the same kind of health coaching as the Android app.
In practice, this means you can now swipe through multiple notifications at once, for example. Previously, you had to go from one notifications card to the next, which sound minor but was indeed a bit of a hassle. Like before, you bring up the new notifications feed by swiping up. If you want to reply or take any other action, you tap the notification to bring up those options.
Wear OS is also getting a bit of a Google Now replacement. Simply swipe right and the Google Assistant will bring up the weather, your flight status, hotel notifications or other imminent events. Like in most other Assistant-driven interfaces, Google will also use this area to help you discover other Assistant features like setting timers (though I think everybody knows how to use the Assistant to set a time given that I’m sure that’s 90% of Assistant usage right there).
As for Google Fit, it doesn’t come as a surprise that Wear OS is adapting the same circle design with Hear Points and Move Minutes as the Android app. On a round Wear OS watch, that design actually looks quite well.
While this obviously isn’t a major break from previous versions, we’re definitely talking about quality-of-life improvements here that do make using Wear OS just that little bit easier.
TaskUs, the business process outsourcing service that moderates content, annotates information and handles back office customer support for some of the world’s largest tech companies, has raised $250 million in an investment from funds managed by the New York-based private equity giant, Blackstone Group. It’s been ten years since TaskUs was founded with a $20,000 investment […]
TaskUs, the business process outsourcing service that moderates content, annotates information and handles back office customer support for some of the world’s largest tech companies, has raised $250 million in an investment from funds managed by the New York-based private equity giant, Blackstone Group.
It’s been ten years since TaskUs was founded with a $20,000 investment from its two co-founders, and the new deal, which values the decade-old company at $500 million before the money even comes in, is proof of how much has changed for the service in the years since it was founded.
The Santa Monica-based company, which began as a browser-based virtual assistant company — “You send us a task and we get the task done,” recalled TaskUs chief executive Bryce Maddock — is now one of the main providers in the growing field of content moderation for social networks and content annotation for training the algorithms that power artificial intelligence services around the world.
“What I can tell you is we do content moderation for almost every major social network and it’s the fastest growing part of our business today,” Maddock said.
From a network of offices spanning the globe from Mexico to Taiwan and the Philippines to the U.S., the thirty two year-old co-founders Maddock and Jaspar Weir have created a business that’s largest growth stems from snuffing out the distribution of snuff films; child pornography; inappropriate political content and the trails of human trafficking from the user and advertiser generated content on some of the world’s largest social networks.
(For a glimpse into how horrific that process can be, take a look at this article from Wired, which looked at content moderation for the anonymous messaging service, Whisper.)
Maddock estimates that while the vast majority of the business was outsourcing business process services in the company’s early days (whether that was transcribing voice mails to texts for the messaging service PhoneTag, or providing customer service and support for companies like HotelTonight) now about 40% of the business comes from content moderation.
Image courtesy of Getty Images
Indeed, it was the growth in new technology services that attracted Blackstone to the business, according to Amit Dixit, Senior Managing Director at Blackstone.
“The growth in ride sharing, social media, online food delivery, e-commerce and autonomous driving is creating an enormous need for enabling business services,” said Dixit in a statement. “TaskUs has established a leadership position in this domain with its base of marquee customers, unique culture, and relentless focus on customer delivery.”
While the back office business processing services remain the majority of the company’s revenue, Maddock knows that the future belongs to an increasing automation of the company’s core services. That’s why part of the money is going to be invested in a new technology integration and consulting business that advises tech companies on which new automation tools to deploy, along with shoring up the company’s position as perhaps the best employer to work for in the world of content moderation and algorithm training services.
It’s been a long five year journey to get to the place it’s in now, with glowing reviews from employees on Glassdoor and social networks like Facebook, Maddock said. The company pays well above minimum wage in the market it operates in (Maddock estimates at least a 50% premium); and provides a generous package of benefits for what Maddock calls the “frontline” teammates. That includes perks like educational scholarships for one child of employees that have been with the company longer than one year; healthcare plans for the employee and three beneficiaries in the Philippines; and 120 days of maternity leave.
And, as content moderation is becoming more automated, the TaskUs employees are spending less time in the human cesspool that attempts to flood social networks every day.
“Increasingly the work that we’re doing is more nuanced. Does this advertisement have political intent. That type of work is far more engaging and could be seen to be a little bit less taxing,” Maddock said.
But he doesn’t deny that the bulk of the hard work his employees are tasked with is identifying and filtering the excremental trash that people would post online.
“I do think that the work is absolutely necessary. The alternative is that everybody has to look at this stuff. it has to be done in a way thats thoughtful and puts the interests of the people who are on the frontlines at the forefront of that effort,” says Maddock. “There have been multiple people who have been involved in sex trafficking, human trafficking and pedophilia that have been arrested directly because of the work that TaskUs is doing. And the consequence of someone not doing that is a far far worse world.”
Maddock also said that TaskUs now shields its employees from having to perform content moderation for an entire shift. “What we have tried to do universally is that there is a subject matter rotation so that you are not just sitting and doing that work all day.”
And the company’s executive knows how taxing the work can be because he said he does it himself. “I try to spend a day a quarter doing the work of our frontline teammates. I spend half my time in our offices,” Maddock said.
Now, with the new investment, TaskUs is looking to expand into additional markets in the UK, Europe, India, and Latin America, Maddock said.
“So far all we’ve been doing is hiring as fast as we possibly can,” said Maddock. “At some point in the future, there’s going to be a point when companies like ours will see the effects of automation,” he added, but that’s why the company is investing in the consulting business… so it can stay ahead of the trends in automation.
Even with the threat that automation could pose to the company’s business, TaskUs had no shortage of other suitors for the massive growth equity round, according to one person familiar with the company. Indeed, Goldman Sachs and Softbank were among the other bidders for a piece of TaskUs, the source said.
Currently, the company has over 11,000 employees (including 2,000 in the U.S.) and is looking to expand.
“We chose to partner with Blackstone because they have a track record of building category defining businesses. Our goal is to build TaskUs into the world’s number one provider of tech enabled business services. This partnership will help us dramatically increase our investment in consulting, technology and innovation to support our customer’s efforts to streamline and refine their customer experience,” said Maddock in a statement.
The transaction is expected to close in the fourth quarter of 2018, subject to regulatory approvals and customary closing conditions.