New tool uses AI to roll back problematic continuous delivery builds automatically

As companies shift to CI/CD (continuous integration/continuous delivery), they face a problem around monitoring and fixing problems in builds that have been deployed. How do you deal with an issue after moving onto the next delivery milestone? Harness, the startup launched last year by AppDynamics founder Jyoti Bansal, wants to fix that with a new […]

As companies shift to CI/CD (continuous integration/continuous delivery), they face a problem around monitoring and fixing problems in builds that have been deployed. How do you deal with an issue after moving onto the next delivery milestone? Harness, the startup launched last year by AppDynamics founder Jyoti Bansal, wants to fix that with a new tool called 24×7 Service Guard.

The new tool is designed to help companies working with a continuous delivery process by monitoring all of the builds, regardless of when they were launched. What’s more, the company claims that using AI and machine learning, it can dial back a problematic build to one that worked in an automated fashion, freeing developers and operations to keep working without worry.

The company launched last year with a tool called Continuous Verification to verify that a continuous delivery build got deployed. With today’s announcement, Bansal says the company is taking this to another level to help understand what happens after you deploy.

The tool watches every build, even days after deployment, taking advantage of data from tools like AppDynamics, New Relic, Elastic and Splunk, then using AI and machine learning to identify problems and bring them back to a working state without human intervention. What’s more, your team can get a unified view of performance and the quality of every build across all of your monitoring and logging tools.

“People are doing Continuous Delivery and struggling with it. There are also using these AI Ops kinds of products, which are watching things in production, and trying to figure out what’s wrong. What we are doing is we’re bringing the two together and ensuring nothing goes wrong,” Bansal explained.

24×7 Service Guard Console. Screenshot: Harness

He says that he brought this product to market because he saw enterprise companies struggling with CI/CD. He said the early messaging that you should move fast and break things really doesn’t work in enterprise settings. They need tooling that ensures that critical applications will keep running even with continuous builds (however you define that). “How do you enable developers so that they can move fast and make sure the business doesn’t get impacted. I feel that industry was underserved by this [earlier] message,” he said.

While it’s hard for any product to absolutely guarantee up-time, this one is providing tooling for companies who see the value of CI/CD, but are looking for a way to keep their applications up and running, so they aren’t constantly on this deploy/repair treadmill. If it works as described, it could help advance CI/CD, especially for large companies who need to learn to move faster and want assurances that when things break, they can be fixed in an automated fashion.

Instana raises $30M for its application performance monitoring service

Instana, an application performance monitoring (APM) service with a focus on modern containerized services, today announced that it has raised a $30 million Series C funding round. The round was led by Meritech Capital, with participation from existing investor Accel. This brings Instana’s total funding to $57 million. The company, which counts the likes of […]

Instana, an application performance monitoring (APM) service with a focus on modern containerized services, today announced that it has raised a $30 million Series C funding round. The round was led by Meritech Capital, with participation from existing investor Accel. This brings Instana’s total funding to $57 million.

The company, which counts the likes of Audi, Edmunds.com, Yahoo Japan and Franklin American Mortgage as its customers, considers itself an APM 3.0 player. It argues that its solution is far lighter than those of older players like New Relic and AppDynamics (which sold to Cisco hours before it was supposed to go public). Those solutions, the company says, weren’t built for modern software organizations (though I’m sure they would dispute that).

What really makes Instana stand out is its ability to automatically discover and monitor the ever-changing infrastructure that makes up a modern application, especially when it comes to running containerized microservices. The service automatically catalogs all of the endpoints that make up a service’s infrastructure, and then monitors them. It’s also worth noting that the company says that it can offer far more granular metrics that its competitors.

Instana says that its annual sales grew 600 percent over the course of the last year, something that surely attracted this new investment.

“Monitoring containerized microservice applications has become a critical requirement for today’s digital enterprises,” said Meritech Capital’s Alex Kurland. “Instana is packed with industry veterans who understand the APM industry, as well as the paradigm shifts now occurring in agile software development. Meritech is excited to partner with Instana as they continue to disrupt one of the largest and most important markets with their automated APM experience.”

The company plans to use the new funding to fulfill the demand for its service and expand its product line.

Freshworks raises $100M

Freshworks, a company that offers a variety of business software tools ranging from IT management to CRM for sales and customer support software, today announced that it has raised a $100 million funding round co-led by Sequoia and Accel Partners, with participation from CaptialG. The company’s last funding round came in the form of a […]

Freshworks, a company that offers a variety of business software tools ranging from IT management to CRM for sales and customer support software, today announced that it has raised a $100 million funding round co-led by Sequoia and Accel Partners, with participation from CaptialG.

The company’s last funding round came in the form of a $55 million Series F round led by Sequoia in 2016. Today’s round brings the San Bruno-based company’s total funding to $250 million, at a valuation that’s now north of $1.5 billion, the company tells us. Freshworks also today noted that it now pulls in over $100 million in annual recurring revenue.

In addition to the new funding, Freshworks also today announced that it has hired a former AppDynamics VP of finance and treasury Suresh Seshardi as its CFO. Seshardi helped AppDynamics prepare for its IPO, so it’s a fair bet that he’ll do the same at Freshworks. AppDynamics, of course, famously didn’t actually IPO but was instead acquired by Cisco only hours before the team was supposed to ring the bell on Wall Street.

Freshworks CEO Girish Mathrubootham tells us we shouldn’t hold our breath waiting for his company to IPO. “Freshworks hasn’t started the IPO process but we do feel that we will eventually go public in the U.S.,” he said. “With that said, our primary focus right now is on growing the business and investing in our platform. When the timing is right, we’ll make that decision.”

Freshworks, which launched its first product back in 2010, also tells us that it plans to use the new cash to invest in its platform and especially in looking at how it can use AI to bring new innovations to its tools.

Current Freshworks users include the likes of Sling TV, Honda, Hugo Boss, Toshiba and Cisco. In total, the company’s tools are now in use by about 150,000 businesses, making it one of the larger SaaS providers you have probably never heard of.